Recently, KT Giga Internet 10GB-related content uploaded by Korean IT/TECH was a big topic. It has been confirmed that customers have experienced inconvenience in the actual use environment, such as posting an apology at Katy’s headquarters. I too have been using only KT for a long time, so it doesn’t seem like anyone else’s. This is because the problem of slowing down during use can occur not only in 10GiGA products but also in lower rate plans such as 5G, 2.5G, 1G, and 500M.
So, through this text, we would like to guide you through how to measure KT Internet speed, how to solve problems you can try on your own, and even the official A/S method by filing an objection.
Ah…
First, let’s go to the speed test menu provided on the KT official website. (Link) Let’s minimize internet usage in that state. It is highly reliable to measure while connected by wire using a laptop or desktop as much as possible. 인터넷 속도 측정 방법
Now, when you use and select a plan (regular, giga, 10G), download, upload, and response speed measurement are performed automatically.
The program required for the test process must be installed on the PC only for the first time. It may not be reluctant, but it is necessary for the quality assurance test (SLA), which will be described later, so let’s install it. 윤과장의 소소한 일상 이야기
If you’re not even close to the maximum speed your line can provide!
As a result of the previous test, if the speed is equivalent to the maximum speed, you can click the back button.
Conversely, if you get poor results that don’t live up to your expectations, it’s a good idea to check a few more things before signing up for sloppy customer service.
First, you need to check your daily usage.
KT standard,
On the Internet speed measurement page, go to [My Page] in the top menu.
From there, select a KT Internet product and click [Inquiry/Charge Usage] in the side menu.
Then, you can check the accumulated usage within the period, the average daily usage, and how much data was used on a specific day.
You just need to check how much you have used on the day of the measurement, ie now.
The reason why this is important is because the three telecommunication companies provide a speed that is much slower than the speed provided by the original line when it exceeds the standard for one-day internet limit (QoS). I hope that there is no need to call an installer without knowing that it is being serviced at 100Mbps due to QoS.
The second is to turn off and on the power of the router and the modem provided by KT. In my experience, one of the two problems often causes the slowdown problem.
After that, you can measure the internet speed on the KT website again. If it is solved here, you will be happy without any hassle!
If you have come all the way here, it is unfortunate. Even though they are paying the money, they are not receiving proper service.
Go back to the page where you tested the speed earlier, and this time select the [Quality Assurance Test] option.
When the SLA button is pressed, a total of 5 tests are performed at 300-second intervals.
If ‘SLA not met’ is displayed in the result column, there is a very high possibility that there is a problem with the KT line or modem you are using.
If you click the [Measurement result → Appeal] button, A/S is automatically accepted. Maybe it’s because of the issue these days, but I was able to receive a text message from the installer the next day about to visit.
The downside here is that customers can’t directly select the date and time zone they want. This means that you may be contacted while you are out.
Each time you do, you have to dial 100 to make the change yourself. The text contains URLs related to change of date and time of visit and cancellation, but for some reason it did not work.
Today, we introduced how to measure KT Internet speed, points to check before applying for a door-to-door service, and how to file an objection through the SLA test.
There are many people who use GiGA internet products, so it is recommended to check the speed periodically. May everyone enjoy the service that fits the rate plan!