Let’s look at some key tips to maximize your success rate when exchanging products purchased from Coupang. In this article, I will explain in detail how the exchange process at Coupang works, what points to pay attention to, and suggest ways to increase the exchange success rate.
1. Understand the exchange policy
First, it is important to accurately understand Coupang’s exchange policy. Coupang supports free exchange for most products within a certain period of time after purchase, but exchange policies may vary depending on the product. For example, in the case of consumables such as food or household goods, the exchange period may be short or exchange itself may not be possible. Therefore, it is important to carefully check the exchange conditions on the product detail page before purchasing.
2. Purchase confirmation and inspection 쿠팡 교환
When you receive the product, you must immediately open it and check its condition. If the product is damaged or defective, or if a product different from what you ordered is delivered, you can request an exchange immediately. At this time, it is important to leave evidence of the product’s condition in the form of photos or videos, which can be useful later during the exchange process.
3. Exchange request procedure 윤과장의 소소한 일상 이야기
You can apply for exchange through the Coupang app or website. In the ‘My Coupang’ menu, select the order you want to exchange through ‘Order Delivery Inquiry’ and click the ‘Exchange’ button. Enter the reason for exchange accurately and attach any necessary photos or videos. Your exchange request may be processed more quickly if the reason for the exchange is clear and there is sufficient evidence.
4. Packaging and return
You must prepare the product for return in its original packaging. All components must be included and the product must be packaged with care to avoid further damage. Coupang generally collects products through rocket delivery, and products must be prepared according to the pickup request time.
5. Exchange processing and confirmation
After requesting an exchange, Coupang will collect the product, review its condition, and decide whether to exchange it or not. During this process, if the condition of the product does not meet the exchange conditions, the exchange may be refused, so the product must be stored well without use.